Frequently Asked Questions

Yes! We repair all major brands including HP, Dell, Lenovo, ASUS, Acer, Apple MacBook, Samsung, MSI, and more. Our technicians are trained and certified across all major manufacturers.

We charge a nominal diagnosis fee of ₹199, which is waived if you proceed with the repair. This covers the time our technician spends identifying the exact issue and providing you with a detailed quote.

Yes, we offer home and office visit services for an additional travel charge depending on your location. This is ideal for desktop setups, CCTV installations, and networking work. Call or WhatsApp us to schedule a visit.

In most cases, yes. We have specialized tools for data recovery from failed hard drives, SSDs, and even water-damaged laptops. Success rates depend on the extent of damage. We recommend bringing the device in as soon as possible — the sooner, the better the chances of recovery.

Yes, all products we sell are 100% brand new, genuine, and come with official manufacturer warranty. We are authorized dealers for HP, Dell, Lenovo, ASUS, Acer, Logitech, and many other brands. We do not sell refurbished or grey-market products.

Absolutely! We have access to a much wider range of products than what's listed online. If you're looking for a specific model or configuration, just call or WhatsApp us with the details and we'll source it for you, usually within 1–3 business days.

Yes, we offer EMI options through major credit cards and select fintech partners. We also accept UPI, NEFT, and cash payments. For bulk or corporate orders, we can arrange flexible payment terms. Contact us for details.

We accept returns within 7 days of purchase for products in original, unopened condition. For defective products, we offer exchange within 30 days. Please retain your original invoice and packaging. Software products and opened consumables (ink cartridges, etc.) are non-returnable.

Repair costs depend on the type of issue, parts required, and labor time. After diagnosis, we provide a detailed written quote before starting any work. You are never charged without prior approval. Our pricing is transparent — no hidden fees.

We accept all major payment methods: Cash, UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and NEFT/RTGS for large orders. We provide GST invoices for all purchases and services.

Yes! We offer special pricing for bulk purchases (5+ units), corporate clients, schools, and government organizations. We also provide Annual Maintenance Contracts (AMC) for businesses. Contact us for a customized quote.

All our repairs come with a 90-day service warranty. If the same issue recurs within 90 days of repair, we fix it at no additional charge. Parts replaced during repair carry the manufacturer's warranty (typically 6–12 months).

Yes, all products come with full manufacturer warranty. Laptops and desktops typically carry 1–3 year warranties. We also assist with warranty claims and can be your single point of contact for all warranty-related issues.

For a typical 2BHK/3BHK apartment, 4 cameras are usually sufficient — covering the main entrance, back door, living area, and parking. For shops and offices, we recommend a site survey to determine the optimal number and placement. We offer free site surveys for CCTV projects.

Yes! All our CCTV systems support remote viewing via smartphone apps (Android & iOS). We set up the app and configure remote access as part of the installation. You can view live footage and recordings from anywhere in the world.

Storage duration depends on the hard drive size and number of cameras. A standard 1TB DVR with 4 cameras typically stores 15–30 days of footage. We can recommend the right storage capacity based on your requirements and budget.

Absolutely. We design and install complete office networks including structured cabling, switches, routers, Wi-Fi access points, and server rooms. We handle everything from planning to installation and ongoing support. Contact us for a free consultation.

Yes! Slow WiFi is usually caused by router placement, interference, outdated equipment, or ISP issues. We can diagnose and fix the problem — whether it's repositioning your router, upgrading to a mesh network, or configuring QoS settings for better performance.

Yes! We offer free delivery within Mumbai for orders above ₹5,000. For orders below ₹5,000, a nominal delivery charge applies. We also ship pan-India via courier for an additional charge. Delivery typically takes 1–3 business days within Mumbai and 3–7 days for other cities.

Once your order is dispatched, we'll send you a tracking number via WhatsApp or SMS. You can track your order on the courier's website. For any delivery issues, contact us directly and we'll resolve it promptly.

We are located at Shop No. 12, Jalaram Complex, Near Railway Station, Borivali West, Mumbai – 400 092. We're easily accessible by local train (Borivali Station, Western Line) and by road. View on map →

We are open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 4:00 PM. For urgent support outside business hours, you can WhatsApp us and we'll respond as soon as possible.

Yes, we are GST registered and provide proper GST invoices for all purchases and services. This is useful for businesses claiming input tax credit. Please provide your GSTIN at the time of purchase.